The Return Of Personal Service!

 

The days of the Mom and Pop store are virtually over. These small, service-oriented establishments have been replaced by big box stores, superstores, outlet stores, and warehouse club stores like Wal-Mart, Best Buy, Sam's, Costco, Staples and so on. The prices are good but the service is generally lacking, to put it mildly.

Then there's the internet, which gives us so many choices and so much information we're often frustrated by the whole ordeal. It is a more impersonal experience still, typically offering even less service than is available from brick and mortar volume retailers. Because virtually all human interaction and service are stripped out, internet shopping can result in lower prices than anywhere else.

Cost is always a concern, especially in this economy, but many reporters would prefer to buy a computer selected specifically for their needs, one that has been tested and optimized for use with CAT software and, too, they want to speak with someone who knows and understands court reporting both before they purchase and afterwards, if they have questions.

We offer our clients a Personalized Computer Concierge Service because we know that choosing the right computer and setting it up properly can be daunting tasks, and it doesn't end there. If there are problems after purchase, you must deal with warranty technicians who have absolutely no idea what a court reporter is or does. It can feel like you're talking to someone who speaks a foreign language and, alas, all too often you are!

Serving our profession since 1991, eVerbatim understands the unique demands of court reporting. We don't just pluck computers off a warehouse or showroom shelf and ship them, we open each box and spend hours testing and configuring the computer, optimizing the settings for court reporters, and making sure it will perform maximally with ALL modern CAT software. But it doesn't end there. After you have received your new computer, you can call us if you have questions about it and we can assist you with the warranty service or repair process.

That's what service means to us and it doesn't come with a high price-tag either. Our computers are competitively priced with many models available for less than $1,000, and we offer award-winning models from Lenovo, maker of the highly-acclaimed ThinkPad line. When you're in the market for your next computer, take a look at our offerings and give us a call if you have questions. We'll be glad to help and you'll be glad you did.

What is a Custom Court Reporting Configuration?

Here at eVerbatim, we don't just pull a notebook off a shelf, slap it in a box and send it out to you.  Each system is configured by hand exclusively for it's owner and tested so that we can ensure everything works before it arrives to your home or office.  Any notebook you purchase from us goes through a rigorous 8 page checklist to ensure the system is properly configured for court reporting.  This includes:

• Removing unwanted trial and other "annoying" software
• Reconfiguring power management settings
• Installing all updates (Windows and System Related)
• Optimizing audio settings for best possible recordings
• Installing FREE anti-spyware, antivirus and registry cleaning tools
• Installing and configuring the latest version of your CAT Software (If applicable)
  
• Transferring your dictionary, blocks and settings to your new system (If applicable)
  
• MUCH, MUCH MORE!!!

 

• What did he just say?  One of the determining factors when we select a computer for our reporters is the quality of its internal sound system. There is no other user group we're aware of that makes use of the recording features of a notebook computer--except court reporters. So it's an easy place for a manufacturer to skimp and we continually get reports from reporters who have purchased computers elsewhere that have sound quality issues. Every laptop we sell comes with a great internal soundcard and microphone that we have tested extensively, and we don’t stop there. We also optimize the audio settings in Windows to give you the best possible audio recordings for your audio synch.

• Court Reporter tested & approved.  Boy, do we beat these things up when we test them! We don’t just pull a system off a shelf and ship it to you. Each of our laptops is custom configured and rigorously tested as we put it through an 8-page checklist as well as a 24-hour burn in process. This is all in addition to the factory setup and testing. Bottom line – our laptops are tested and retested to ensure they are the best of the best.

• Power Up!  Everywhere you look you see laptops advertised for their battery life – which is fine for road warriors who do most of their work unplugged. What most people don't realize is that the default configuration (what the manufacturer loads) is designed to maximize battery life by shutting down your hard drive, turning off your screen, turning off ports and throttling down the processor. Simply put, the computer is told to speed up only when necessary and to suspend every device it thinks isn't in use. For court reporters that can be a disaster. You could be off the record for a few minutes and your realtime connection might be shut down, or you might notice keyboard hesitation (latency) because your CPU is dialed back. Court reporters aren’t usually unplugged and even when they are, they need to be taking full advantage of all their computer's resources. We reconfigure every laptop to run at its peak performance level so your computer doesn't lag and your audio sounds crisp and clear.